USDA (via Essnova / Booz Allen Hamilton)
USDA: reaching underserved communities
- Role
- Customer Experience Strategist
- Timeframe
- 2022–2023
The challenge
Help USDA services reach underserved communities and make it easier for partner organizations to discover and collaborate with one another.
What I did
- Built a research framework for USDA services reaching underserved communities.
- Ran co-creation workshops that defined a partner portal.
- Created data-visualization concepts for discovery and inter-organizational collaboration.
Outcomes
- Research framework
- Partner portal definition
- Data-viz concepts